Case study

Refine by Medcan

Refine. A new luxury dermatology brand built by Medcan, created to bring premium, personalized skin care to a more diverse, discerning clientele.

IndustryDermatology & Luxury HealthcareServicesBrand Creation, Brand Identity Design, Positioning Strategy
Refine by Medcan
01 Strategy

A gap in dermatology that luxury hadn’t reached.

Market analysis surfaced a clear opportunity: a lack of luxury, street-level dermatology clinics built for a genuinely diverse clientele.

Medcan saw the chance to fill that void, merging top-tier healthcare with an experience as inclusive as it is sophisticated.

02 Identity

A brand built for luxury, inclusive dermatology care.

Refine.

03 Messaging

Luxury and inclusivity, designed in from the start.

A new logo and full identity system carried the brand’s sophisticated, inclusive ethos into every touchpoint, while the physical clinic was crafted to feel welcoming and opulent for every client who walked in.

A digital platform brought the same care to the online experience, streamlining bookings and services without losing the feeling of a premium, personal relationship.

04 Activation

A new benchmark for the category.

Refine quickly became a benchmark for luxury and inclusivity in dermatology, attracting a diverse clientele, lifting patient satisfaction, and strengthening Medcan’s reputation as a category innovator.

Refine by MedcanCampaign
05 Measurement

Campaign results.

Press and industry attention followed, reinforcing Refine’s status as a new standard for the category.

New client bookings

+46%

Growth in the first year

Client satisfaction

96%

Rating from Refine clients

Clientele growth

3x

Increase in client diversity

Media features

14

Press and industry placements